DocPlus -Improving efficiency in
e-prescription filling for doctors
DocPlus, a global tele-consultation platform with a focus on providing affordable, accessible, and quality healthcare.
DESCRIPTION
Roles
UX Researcher and Designer
Tools
Figma, Maze, Miro
Platform
Android Mobile App
Team
Nirnay B and Aryan M (Product Managers)
Timeline
October 2021 - February 2022
THE BRIEF
PROJECT OVERVIEW
In India, it is difficult for doctors who currently work offline to switch entirely to working on online platforms in the wake of the pandemic.
In this project, I explored digital solutions to enhance the prescription-filling experience for doctors.
DocPlus, a mobile application that provides e-consultation in India. In India, it is difficult for doctors who currently work offline to switch entirely to working on online platforms in the wake of the pandemic. In this project, I explored digital solutions to enhance the prescription-filling experience for doctors.
In this project, I explored digital solutions to enhance the prescription-filling experience for doctors.
Industry
Healthcare
DESIGN METHODOLGY: DOUBLE DIAMOND
APPROACH
To comprehend the issues doctors encountered when filling their prescriptions, I employed the Double Diamond technique. Before developing solutions, I observed the issues in their natural setting.
SECONDARY RESEARCH:HEURISTIC EVALUATION
I tested the present prescription experience's usability using Nielsen's heuristics in order to find any usability problems.
Since this program had not yet been released, we lacked user data and comments, and I was the lone designer on the team, it was a valuable way to discover the usability difficulties.
PRIMARY RESEARCH: TALKING TO DOCTORS
INTERVIEW TARGET USERS
To understand the audience, I conducted a 30-minute interview with 2 doctors and sent a survey of questions to 2 other doctors.
In this process, I gathered qualitative data that included participants’ behaviors toward their current prescription-filling experience in their clinic.
GOALS
l interviewed doctors who consult patients online* to understand their needs and pain points to challenge our assumptions and improve our current product. It also helped us identify new opportunity areas.
INTERVIEW INSIGHTS - AFFINITY MAPPING
I analyzed the interview notes for each participant, and created an affinity mapping - I identified patterns and recurring themes in doctors' responses. This helped me uncover common prescribing practices, preferred medications or treatment approaches, and potential areas for improvement or standardization, and their pain points in the prescription module.
I classified them into 5 categories: 1) Leisure Engagement 2) Tech Proficiency 3) Prescription preferences 4) Prescription patterns and 5) Pain points
KEY THEMES AND INSIGHTS
I was able to identify five themes from this categorization that helped me understand the problem area.
The core theme was that it was tiresome for doctors to manually fill out every detail on an online prescription form because, as all users agreed, they find it exhausting to do so while an online consultation is going on at the same time, which prevents them from concentrating on the quality of the consultation.
DESIGN CHALLENGE:
HOW MIGHT WE? (V1)
From my primary and secondary research, I developed my first design challenge statement:
How might we make the prescription filling experience for doctors so that they can have a fulfilling consultation experience with their patients?
USER TASK FLOW: PRESCRIBING MEDICINES
PRIMARY TASK
I designed a process flow to help me identify any gaps from the prior prescription module because this was a redesign project.
As a result, I was able to improve the workflow and achieve better results.
UI DESIGN
THE SOLUTION
Doctors can now view drug information and patient medical history thanks to the proposed solution; patients will submit this information when they complete the questionnaire form.
This feature will make it easier for them to fill out the prescription form.
USER TESTING: FIRST CLICK TESTING METHOD
OBJECTIVES OF USER TESTING:I used Maze to test first-click users, and I gave the participants a hypothetical scenario to work with.
As I identified the objectives of my first-click user testing, I required my participants to complete a first-click test, an open-ended feedback report, and an assessment of how well they felt the activity they performed was done.
TASK: Prescribe medicine(s) to a patient.
SCENARIO: Imagine you are a doctor, and you have a patient with a severe headache and you are prescribing a "Paracetamol" pill to them. You have instructions for the medicine to fill out. Kindly fill in the instructions for the same.
PARTICPANTS RESPONSE: RATE YOUR EXPERIENCE
I asked participants to rate their experience with the prescription filling experience on a scale of 5.
NEXT STEPS: TAKEAWAYS AND IMPROVING
There is room to improve visual hierarchy by highlighting important elements like the name of the drug and patient details.
In rare cases where the patient might have multiple diagnoses, it might be helpful for the patient to know what condition a given medicine is for. Currently, our design doesn’t provide any predefined field for the doctor to provide this information.
The doctors liked how the design provides predefined options as well as guidance to speed up prescription filling so that they can they can spend more time on the actual consultation.
As a next step, I realized that it might also be helpful to get some quantitative feedback and measure the time to complete this task for the new design vs the existing one to confirm if there is any improvement.